«SkyMiles® Membership Guide Welcome Ways to Earn Miles Earning Miles with Delta Earning Miles with Airline Partners Earning Miles with Non-Airline ...»
SkyMiles® Membership Guide
Ways to Earn Miles
Earning Miles with Delta
Earning Miles with Airline Partners
Earning Miles with Non-Airline Partners
The SkyMiles Medallion Program
Mileage Redemption Opportunities
SkyMiles Award Redemption Structure
Coming in 2015 – New Redemption Options
Pay with Miles
Delta Sky Club Awards
Redeeming Your Award
Miles for Products and Experiences
Transfer Your Miles to Friends and Family
Mileage Credit Rules and Conditions
General Rules for Mileage Credit
Calculation of Mileage Credit for Air Travel
Calculation of Mileage Credit for Hotel Reservations
Calculation of Mileage Credit for Car Rentals
Mileage Credit Restrictions
Mileage Credit - 2015 SkyMiles Program
For Miscellaneous Partner Activity
Award Travel and Pay with Miles Rules and Conditions
Pay with Miles Base Fare Restrictions
Changes to Award Travel
Unused Award Tickets
Duplicate or Conflicting Reservations
Lost/Stolen Award Tickets
Responsibility for Taxes, Fees and Other Charges
Pay with Miles Ticket Rules and Conditions
Membership Rules and Conditions
Void Where Prohibited by Law
Conditions of Enrollment
Name and Address Changes
Delta Personal Identification Number (PIN) or Password
SkyMiles Statements and Program Updates
Account Deletion and Mileage Expiration
Termination and/or Mileage Deduction for Violations
Program Changes and Termination
Sale or Barter Prohibited
Restrictions on Transfer
Telephone Numbers for Reservations and Information
Welcome With many ways to earn miles, the SkyMiles program is the shortest distance between you and Award Travel. Whether you’re traveling on company time or your own, you can earn miles every time you fly that will count toward Award Travel to the destination of your choice.
The SkyMiles program offers an array of opportunities to earn miles. From flying Delta or SkyTeam® alliance partners to using the Delta SkyMiles Credit Card from American Express, there are all kinds of ways to get closer to Award Travel.
Remember, to earn miles, you must provide your SkyMiles number every time you fly or take advantage of the many partner offers. Simply log in online or give your number at the time of reservation or purchase in order for mileage to be credited to your account.
And you’ll find lots of ways to earn benefits that make a big difference in the way you travel.
From upgrades to Medallion status, the SkyMiles program offers privileges designed to make your travels easier and more comfortable. Please note that all program terms and conditions, including mileage credit amounts, Award levels and partner offers, are subject to change at any time without notice, and that all partner offers are subject to the terms and conditions of each particular offer.
To learn about important updates coming to the SkyMiles program on January 1, 2015, visit delta.com/skymiles2015.
As always, you can view the latest program information online at delta.com/skymiles.
Ways to Earn Miles Earning Miles with Delta As a SkyMiles member, you can always earn miles when you choose to fly with Delta. The amount of mileage earned is subject to change. For current information on the amount of mileage you can earn on Delta flights, please visit delta.com/earnmiles.
For more information on how you will earn miles with Delta effective January 1, 2015, please visit delta.com/skymiles2015.
Earning Miles with Airline Partners The SkyMiles program also offers you the opportunity to earn miles by flying on more than 20 SkyMiles partner airlines around the world. The amount of mileage you can earn varies from partner to partner and is subject to change. Alliance partner airline benefits are subject to change and subject to the terms and conditions of each alliance partner. For the current list of our partner airlines and the SkyTeam Global Alliance airlines, and up-to-date information on the amount of mileage you can earn when flying on our partner airlines, please visit delta.com/partnerairlines.
For more information on how you will earn miles with Delta’s airline partners effective January 1, 2015, please visit delta.com/skymiles2015.
Earning Miles with Non-Airline Partners You can earn miles even faster by choosing the goods or services of any of our non-airline SkyMiles partners — including credit/debit card services, hotels, rental cars, financial services and others. Most miles earned through partner offers are bonus miles, and bonus miles do not count towards Medallion status or Million Miler™ status. For up-to-date information on the many ways you can earn miles through our partner programs, please visit delta.com/earnmiles.
Delta is not responsible for goods or services offered by any companies participating in miles promotions. Partner offers subject to the terms and conditions of each individual offer. See individual offers for details. SkyMiles partners, offers, and benefits subject to change.
Buy Miles You can also buy miles, whether for yourself, as a gift or as an incentive for your customers or employees. Give the gift of travel to loved ones, clients or co-workers.
See complete terms and conditions at delta.com/skymiles.
Promotional Partners Periodically, different companies and organizations offer promotional mileage-earning opportunities for SkyMiles members. To learn about current opportunities with promotional partners, please check delta.com/skymiles.
The SkyMiles Medallion Program Overview The SkyMiles Medallion program is designed to deliver special benefits to Delta’s most valuable customers. From the time you make your travel plans to the moment you land, Medallion status can improve your travel experience every step of the way. From upgrades to early boarding opportunities to mileage bonuses, Medallion status has been designed to enhance your travel experience.
And when you achieve Medallion status, you are entitled to travel as an elite-level member on all SkyTeam airline partners: Delta, Aeroflot, Aerolineas Argentinas, AeroMexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia Airlines, Tarom, Vietnam Airlines and Xiamen Airlines; and Delta codeshare partners: Alaska Airlines, GOL, Virgin Atlantic and Virgin Australia. That means benefits like Priority Check-In and Priority Boarding follow you around the globe when you travel with SkyTeam and other airline partners.
For complete details on how you can qualify for Medallion status, the many benefits of this status, and additional terms and conditions that apply to the Medallion program, please visit delta.com/medallionprogram.
Mileage Redemption Opportunities SkyMiles Award Redemption Structure When you are ready to redeem your miles for Award Travel, Delta provides you with choices as to how to use your miles. The choice that’s right for you depends on your travel needs.
The SkyMiles Award redemption structure provides you with more flexibility and options with three tiers starting at 25,000, 40,000, and 60,000 miles plus taxes, and in some cases surcharges, for round-trip travel within and between the 48 states, Alaska, and Canada and to destinations worldwide. Miles shown at delta.com are each-way based on a round-trip Award Ticket purchase. You will have access to last-seat Award availability and will be able to combine BusinessElite®, First and Economy Class cabins and dates at various mileage levels. To learn more about using your miles for travel, please visit delta.com/awardtravel.
Looking to learn how many miles you need for that special getaway? When you are ready, you can redeem your miles for Award Travel on Delta or any of our partner airlines. In fact, you have the convenience of using just one Award Ticket for travel to worldwide destinations on any combination of our SkyTeam partners. To learn how many miles you need, visit delta.com/charts.
You may redeem miles for multi-airline Award Travel on Delta, the Delta Connection® carriers, Delta Shuttle®, or any of the other multi-airline Award partners: Aeroflot, Aerolineas Argentinas, AeroMexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines,
Saudia Airlines, Tarom, Vietnam Airlines and Xiamen Airlines; and Delta codeshare partners:
Alaska Airlines, GOL, Virgin Atlantic or Virgin Australia. The number of miles you will need depends upon your itinerary. The mileage levels and benefits for each Award and each partner airline are subject to change at any time and are subject to the terms and conditions of each partner airline.
For partner travel conditions, blackout dates, fees and other Award restrictions, contact Delta.
Coming in 2015 – New Redemption Options For flights booked on or after January 1, 2015, Delta is making Award Travel more flexible and giving you more options than ever. You will be able to take advantage of more Award Seats at the lowest price levels, new One-Way Awards at half the price of round-trip tickets, new Miles + Cash Award options and all-new Award Ticket search and shopping at delta.com.
To learn more about the redemption options available in 2015, please visit delta.com/skymiles2015.
Pay with Miles Pay with Miles is a mileage redemption option that allows you to pay for eligible tickets with miles, money or a combination of both. This option is an exclusive benefit for SkyMiles members with a Gold, Platinum or Reserve Delta SkyMiles Credit Card from American Express.
Pay with Miles redemptions can only be made when booking a trip on delta.com. Pay with Miles redemption levels and thresholds are subject to change without notice. Visit delta.com/paywithmiles for current Pay with Miles redemption options.
You can also redeem your miles to upgrade certain Economy Class tickets for travel in First or Business Class cabins. Miles can be redeemed for upgrades on Delta-operated flights, KLMoperated flights and Air France-operated flights between U.S. and Paris (miles can be used to upgrade from Economy Class to Premium Voyageur Class, Premium Voyageur to Business Class). The mileage requirements for upgrades are subject to change at any time. Upgrades are subject to limited availability and may not be available on all flights. Please visit delta.com to check the current mileage requirements for upgrade Awards.
Delta Sky Club Awards
For a more comfortable and productive travel experience, Delta Sky Club membership provides a place to work or relax before your flight. Membership may be purchased using cash, check, credit card or by redeeming miles. For current pricing and mileage requirements, including special pricing for Medallion members, please visit delta.com/skyclub.
Delta Sky Club use and memberships are subject to all Delta Sky Club membership terms, conditions and house rules, which may be viewed at delta.com/skyclub.
Redeeming Your Award Delta offers simple and convenient methods for redeeming miles for travel. Mileage will automatically be deducted from your account when completing your mileage redemption transactions.
If you are redeeming at delta.com or over the phone, you will need your 10-digit SkyMiles number and Delta Personal Identification Number (PIN) or password. Certain redemption options are subject to applicable fees.
When applicable, all transportation taxes or fees and any fees charged by Delta for your transaction will be collected. Some airline partners impose a surcharge on Award Travel redemptions for travel on their airline. These charges, when applicable, are the responsibility of the passenger and will be collected at the time of booking.
Please note that fees apply for some mileage transactions, for example:
Award redemption at an airport ticket location or Delta city ticket office Any changes to your Award Ticket after it is issued Cancellation of your Award Ticket and redeposit of miles into your account Replacement of lost or stolen tickets Tickets issued by Delta Reservation Sales Award redemption with some airline partners This is not a complete list, and Delta reserves the right to change fees or add additional fees at any time without advance notice. Please visit delta.com/fees for our current fee schedule.
Other Redemptions SkyWish Through Delta’s SkyWish program, you can donate miles to featured charities that have been selected to participate in this special program. Members may donate any amount, subject to a 1,000-mile minimum. For a current list of featured charities and instructions on how to participate, please visit delta.com/skywish.
Miles for Products and Experiences
If you are a Diamond, Platinum or Gold Medallion member, or if you have a U.S.-based Delta SkyMiles Credit Card from American Express, you can also use miles—or a combination of miles and money—for a variety of redemption options at the SkyMiles Marketplace, including hotel stays, car rentals, luggage and travel accessories. In addition to the SkyMiles Marketplace, U.S.-based SkyMiles members can redeem miles for once-in-a-lifetime experiences with SkyMiles Online Auction, magazines, newspapers, and more. Some restrictions apply. For additional information on these special partner offers, please visit delta.com/usemiles.
Transfer Your Miles to Friends and Family